wageplus Privacy Policy – How We Handle Your Data

Who we are

wageplus is an online gaming platform accessible at wageplus.app. It is designed and maintained for eligible adult users in the Philippines. As the operator of this platform, wageplus is responsible for the collection and handling of the personal data described in this Privacy Policy.

This policy is written in plain English because Filipino users deserve a clear explanation of how their data is managed, not a document that requires a legal background to understand. If any section is unclear, you can reach out through the official contact channel listed at the end of this page.

Data we collect

wageplus collects only the personal data needed to operate a compliant, functional, and secure gaming account. The categories of data collected include:

How we collect your data

wageplus collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing verification, making a deposit or withdrawal, or submitting a support request.
• Automated collection: Technical and session data collected automatically when you access the wageplus platform using a browser or device. This includes cookies and server logs.
• Third-party sources: Identity or payment data received from verification service providers or payment processors where this is necessary to confirm your details or process a transaction.

wageplus does not purchase personal data from external data brokers or marketing companies. The only third-party data sources used are those directly connected to account verification or payment processing.

Why we collect and use your data

Each piece of personal data collected by wageplus serves a specific operational or compliance purpose. The main reasons are:

• To create, verify, and maintain your wageplus account and confirm eligibility to participate in online gaming.
• To process deposits, withdrawals, and other financial transactions in Philippine pesos through the payment methods available on the platform.
• To detect, prevent, and respond to fraud, money laundering, and any other prohibited activity under the wageplus Terms and Conditions.
• To comply with applicable laws, regulatory requirements, and any lawful requests from relevant Philippine authorities.
• To maintain the security, performance, and integrity of the wageplus platform.
• To communicate with you about your account, transactions, or changes to platform policies.
• To support responsible gaming obligations, including processing self-exclusion requests and monitoring account activity for signs of problematic play.

wageplus does not use your personal data for unsolicited marketing to players who have registered a responsible gaming restriction. General account communications relating to the platform are sent only to active, eligible account holders.

Legal basis for processing

wageplus processes personal data under the following legal bases, consistent with applicable data protection obligations in the Philippines:

• Contract performance: Processing necessary to operate your account and fulfill the obligations described in the wageplus Terms and Conditions.
• Legal obligation: Processing required to comply with applicable laws, regulatory directions, or lawful government requests.
• Legitimate interests: Processing carried out to maintain platform security, prevent fraud, and ensure the continued operation of wageplus, where these interests do not override your rights.
• Consent: Where you have provided explicit consent for a specific use of your data, such as optional account notifications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Sharing your data

wageplus does not sell, rent, or trade your personal data to third-party commercial entities. Sharing occurs only under the following limited and necessary circumstances:

• Payment processors: Financial data shared with GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, or Visa/Mastercard processors as needed to complete a transaction you have initiated.
• Identity verification providers: Data shared with third-party verification services used to confirm your legal name, age, and identity documents where required by wageplus or applicable rules.
• Regulatory and law enforcement bodies: Data disclosed to relevant Philippine government agencies or authorities when required by law, court order, or a legitimate regulatory request.
• Platform service providers: Technical data shared with service providers who assist in operating, securing, and maintaining the wageplus platform under confidentiality obligations.

Any third party that receives personal data from wageplus is required to handle it in a manner consistent with this Privacy Policy and applicable data protection requirements.

Payment data

When you make a deposit or withdrawal on wageplus, you will interact with payment methods familiar to Filipino users, including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO, BPI, UnionBank online banking, and eligible Visa or Mastercard bank cards. The data submitted during these transactions is passed to the relevant payment processor and is subject to that processor's own security and privacy standards in addition to this policy.

wageplus does not store full card numbers or full bank account numbers on its own servers beyond what is technically required to complete the requested transaction. Transaction reference numbers and amount history are retained in your account for audit and account management purposes.

All deposit and withdrawal transactions are recorded in Philippine pesos. The transaction history accessible through your wageplus account reflects the amounts and methods associated with your profile and is available to you as the account holder.

Data retention

wageplus retains personal data for as long as your account remains active and for a period after account closure as required by applicable legal or regulatory obligations. The retention period for specific categories of data is determined by:

• The legal and regulatory requirements applicable to online gaming operations in the Philippines.
• The period necessary to resolve any pending disputes, investigations, or requests connected to your account.
• Anti-money laundering and financial record-keeping obligations that may require transaction data to be retained for a defined period regardless of account status.

Once the applicable retention period has passed and there is no ongoing obligation to retain the data, wageplus will securely delete or anonymise it. You may request information about the retention period applicable to your specific data by contacting wageplus through the official support channel.

Data security

wageplus implements technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include access controls limiting which personnel can view specific categories of personal data, data encryption during transmission, regular platform security reviews, and procedures for responding to suspected data incidents.

Despite these measures, no system connected to the internet can guarantee absolute security. You also play a role in protecting your account by keeping your wageplus login credentials private, using a strong and unique password, and avoiding sharing your account details with anyone. If you suspect your account has been accessed by an unauthorised person, contact wageplus immediately through the official platform.

Cookies and tracking technologies

wageplus uses cookies and similar technologies when you access the platform. A cookie is a small text file stored on your device that helps the platform remember your session preferences, keep you logged in during a visit, and understand how different parts of the site are being used.

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled without breaking core features such as account login and transaction processing.
• Performance cookies: Collect anonymised data about how users navigate wageplus, helping the team identify areas for improvement.
• Session cookies: Temporary cookies that expire when you close your browser and are used to maintain your session while you are active on wageplus.

wageplus does not use cookies to serve targeted advertising to users on external platforms. The tracking data collected stays within the wageplus operational environment and is not used to build marketing profiles for sale to third parties.

Your rights over your personal data

As a wageplus user in the Philippines, you have the following rights in relation to the personal data we hold about you:

To exercise any of these rights, contact wageplus through the official support channel at support@wageplus.app. wageplus will respond within a reasonable period and may require identity verification before fulfilling a request to protect against unauthorised access to another person's data.

Minors

wageplus does not knowingly collect personal data from any person below the minimum legal age for online gaming participation in the Philippines. Registration on wageplus requires confirmation that you meet the applicable age requirement. If wageplus discovers that a minor has created an account, the account will be closed immediately and any associated data will be deleted in accordance with legal obligations.

If you believe a minor has registered on wageplus without authorisation, please contact support@wageplus.app so that the matter can be addressed promptly.

Changes to this Privacy Policy

wageplus may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable laws, or improvements in how personal data is managed. The revised policy will be posted on this page with an updated review date.

Continued use of wageplus after a policy update is posted constitutes your acknowledgment of the revised terms. For significant changes affecting how your data is used, wageplus will take reasonable steps to communicate the update through account notifications where appropriate.

Contact about privacy

If you have a question about this Privacy Policy, want to exercise a data right, or need to report a privacy concern related to your wageplus account, you can reach the wageplus team at:

Email: support@wageplus.app

Please include your registered account name and a clear description of your request. wageplus will acknowledge your message and respond within a reasonable timeframe. Identity verification may be required before certain requests can be processed to protect the security of account data.